Customer service and sales, organized from first contact to the quote.

Kreative organizes the path from first contact to the quote sent, with scheduling and tracking of every request.

Customer Service and Sales

02

Does the company answer fast and close?

  • Organized messaging channels
  • Online quotes and scheduling
  • Tracking of every request
No. 02Customer Service and Sales
Stage
Contact and quote
Where it breaks
Messages go unanswered and quotes take days.
Real finding
The call button on the Google profile led to a disconnected number.

Source: test of the button on the Google Business Profile, Oct 13, 2026.

See how customer service works

The customer showed up. The problem is what happens next.

  • Texts and emails answered hours or days later.
  • Every quote request arrives differently, with no photos or measurements.
  • Appointments and site measurements set up through back-and-forth messages.
  • Quote sent and nobody follows up with the customer.
  • The owner doesn't know how many quotes came in this month or how many closed.
  • A call or text button on Google or social media that doesn't work.

From first contact to the Google review, in 5 steps.

  1. 1

    First contact

    Phone, text and website chat with a greeting, an after-hours message, quick replies and a catalog.

  2. 2

    Quote request

    A form that already asks for what the quote needs: photos, measurements, ZIP code and timeline.

  3. 3

    Scheduling

    Appointments, measurements or consultations booked online, straight into the team's calendar.

  4. 4

    Follow-up

    A board with the status of every request and a reminder to revive stalled quotes.

  5. 5

    After the sale

    A request for a Google review after delivery, which feeds the Digital Presence.

What Kreative sets up.

Contact and request

  • Customer service reviewA contact test across the company's channels, measuring response time and where the request gets lost.
  • Organized messaging channelsProfile, catalog, labels, quick replies and automatic messages for text, chat and email.
  • Qualified quote formOn the website, on Google and on social media, with the right questions.
  • Online schedulingConnected to the team's calendar, with confirmation and reminders.

Follow-up and measurement

  • Quote pipelineStatus of every request, who owns it and a follow-up reminder.
  • Ready-made messagesQuote follow-up and review requests.
  • Measurement by channelContacts and quotes coming from Google, the website, social media and messages.
  • Automatic replies (optional)For frequently asked questions on messaging channels, with scope defined in the proposal.

A short rollout, with your team involved.

  1. Review

    Kreative tests customer service the way a customer would.

  2. 30-minute conversation

    Kreative shows where the request gets lost.

  3. Rollout

    Kreative sets up messaging channels, form, calendar and pipeline.

  4. Training

    The team learns to use it day to day.

  5. 30-day check-in

    Kreative adjusts whatever the numbers show.

What Kreative starts measuring.

The "before" numbers come from your company's diagnosis. Kreative tracks progress every month.

MetricHow it is measuredBeforeAfter
First response timeContact test and conversation login the diagnosisin the report
Requests with complete informationQuote formin the diagnosisin the report
Quotes being trackedQuote pipelinein the diagnosisin the report
Quotes per monthMeasurement by channelin the diagnosisin the report

Christie

Christie, at the helm of Kreative
In charge
Christie
Based in
Porto Alegre, Brazil
Career
25 years in web products
Craft
Design, code and management
Led
Tokio Marine website, 284 pages
Trains AI for
US technology companies
Works with
Brazil and the United States

Designer, developer and project manager at the helm of Kreative.

See the full career

Christie, at the helm of Kreative.

Designer, developer and project manager. The three fronts come from the same hands: the design that gets a company found, the code that organizes customer service, and the project management that puts operations in order.

I don't just use artificial intelligence: I train AI models for US technology companies. At Kreative, every deliverable goes through a team of agents I direct, and the responsibility remains mine.

Read about my career

Based in Brazil and working remotely with companies in the United States and Brazil. Every project starts with a diagnosis based on real data, and every action in the plan has a reason you can see.

What people usually ask.

Do I need to change my phone number?

No. Kreative uses the number your customers already know. Most customers in the US reach businesses by phone call, SMS or website chat, and Kreative organizes those same channels without losing existing conversations.

Does it work with my current team?

Yes. The process is built for people who already handle customers today, and training is part of the rollout.

Do I need a website to have a form and scheduling?

No. The form and the calendar work through a link, which goes on Google, Instagram and in the conversation itself. With a website, they live there too.

Does the end customer need to install anything?

No. They use the phone or messaging app they already have and open the form or the calendar in their phone's browser.

Who answers the messages?

Your company's team. Kreative organizes the path, prepares the messages and measures the results.

Still not getting enough contacts?

See Digital Presence.

Previous card · Front 01

Volume grew and the spreadsheet can't keep up?

See the Management System.

Next card · Front 03

Let's talk about your company.

Fill in the details and Kreative will reply to set up a first 30-minute conversation.

Email us

Prefer to write directly? christie@kreative.work

Form · First contact